Last updated: August 2026
Warranty period
Machines supplied by LUCTORC Livestock Machinery carry a 12-month warranty from the date of delivery against manufacturing defects in materials and workmanship.
What is covered
- Defects in materials or workmanship present at manufacture.
- Replacement of the defective component, and the labour to fit it.
What is not covered
- Normal wear parts — blades, belts, dies, screens, bearings and similar consumables.
- Damage from operating the machine outside its rated capacity or stated conditions.
- Damage from incorrect power supply, poor maintenance, or use of non-approved parts.
- Damage from accident, misuse, unauthorised repair or modification.
- Corrosion or deterioration from storage in the open where the manual requires covered storage.
Keeping the warranty valid
- Service the machine at the intervals set out in the operator's manual and keep the records.
- Use the recommended lubricants and genuine replacement parts.
- Have repairs carried out by us or by a technician we have approved.
Making a claim
- Stop using the machine to avoid making the fault worse.
- Contact us at info@luctorc.com or on +254 106 668 888 with your machine reference, the delivery date and photographs or video of the fault.
- We will assess the claim and arrange inspection, on site or at our workshop, within {{X}} working days.
After the warranty
We continue to supply spare parts and paid servicing for the machines we sell after the warranty period ends. Contact us for a parts quotation at any time.
اتصل بنا
LUCTORC Livestock Machinery
Shandong, China
+254 106 668 888 ·
info@luctorc.com
